Turn off or disable any other wireless devices or move away from them to avoid interference. Wireless USB headsets: Ensure that the device is not subject to wireless interference. Wired USB headsets: Ensure that the device is plugged in directly to a PC and not a USB hub.
If the headset is working properly on a different device, the issue could be due to a defective computer or device audio port.
Test the headset on a different computer to further isolate the issue. The drivers are automatically installed on the computer after a restart. Note: If the earpiece works once the software is disabled, reinstall the software and restart the computer.
Green means enabled, and grey means disabled. Verify that the 7.1 Surround Sound or THX Spatial software is properly installed on the PC.ĭisable the 7.1 Surround Sound (applicable to 7.1 Surround Sound headsets only) or THX Spatial.Ĭlick on the app icon in the system tray and click the slider to turn it on or off.Īlternatively, open the 7.1 Surround Sound or THX Spatial app, then click the slider to enable or disable. Check the audio ports and audio jack for any dirt or debris.Ĭonfirm that the audio jack is plugged in properly.
